Published on Thursday 10th January 2019
Unable to access data in numerous Windows shares today after the (KB4480970) update.
https://support.microsoft.com/en-gb/help/4480970/windows-7-update-kb4480970
When trying to access shares the error “The handle is invalid” is displayed.
Microsoft has suggested various work-arounds but the only fix we have discovered is to completely remove the KB4480970 update.
Update: Microsoft have now released an update to resolve this issue which can be download from here
Microsoft have also explained this only affected users who in the local administrators group which is often the case in a Windows Workgroup environment.
Published on Saturday 1st December 2018
The Gold Partner status is awarded to companies who prove their competency installing and supporting the 3CX phone system.
3CX supports many VoIP open standards including SIP and Trichromic is proud to be a 3CX Gold Partner with certified 3CX engineers who have many years of experience installing and supporting the platform. We also provide and support a range of compatible handsets from high quality manufacturers including Yealink.
3CX delivers a flexible and feature-rich telephone solution that ensures cost-savings over traditional ISDN systems. Please contact us for more information.
Published on Monday 4th December 2017
In part 3 of our series of articles on GDPR, we answer some of the questions that our clients have been asking us.
See Also,
Part 1: Are you Ready?
Part 3: Frequently Asked Questions
With the GDPR now only a few months away, lots of questions are starting to be asked about the specific details as we all absorb the implications and impact on almost every business in Europe. We will collect and answer some of the most common ones here. Please check back regularly for updates. Continue reading →
Published on Tuesday 28th November 2017
In part 2 of our series of articles on GDPR, Alex Bailey discusses how to get started on the journey of preparing for it.
See Also,
Part 1: Are you Ready?
Part 3: Frequently Asked Questions
That date of 25th May 2018 is getting ever closer! By now you should be well underway with your implementation plans, data flow analysis and documentation.
No? You haven’t even started yet? You are certainly not alone. Many UK businesses, seem to be leaving it rather late to get their GDPR implementation projects up and running. There’s a lot to get done between now and May and you could find you are breaking the law if you are not ready in time.
Continue reading →
Published on Friday 16th June 2017
It’s a common misconception that macOS is not targetted by malicious software.
This is because the majority of viruses, worms, trojans and adware are developed for Microsoft Windows due to the prevalence of the operating system (OS). However, Apple macOS is more popular than ever and with popularity comes more malicious software to steal your data and force you to hand over your Bitcoins. We don’t want that to happen to our clients’ so we have rigorously tested many AV products and whittled them down to just one which has minimal impact on system performance while identifying and blocking the most malicious items. Continue reading →
Published on Tuesday 6th June 2017
In the first of a new series of articles, Alex Bailey asks: Are you ready for the GDPR?
You may well be asking yourself, “What is GDPR?”, in which case the answer to the above question is a resounding “No” !
However over the next 12 months you are going to hear those 4 letters repeated over and over again because on 25th May 2018, the EU’s General Data Protection Regulation becomes UK law, regardless of the Brexit situation. Continue reading →
Published on Wednesday 11th January 2017
The Microsoft Windows XP operating systems has not been supported by Microsoft since April 2014 and is vulnerable to attack.
In order to keep our clients’ data secure, Windows XP is no longer able to connect to our CloudEXCHANGE (Hosted Exchange) service. The Google Chrome web browser has also not been supported on Windows XP since April 2016 as well as many other applications from numerous vendors. If you are a business which still has Windows XP and Windows 2003 computers in your organisation, you should already have plans to migrate to modern and secure operating systems and applications, in order to protect your business from a wide range of attacks on these outdated operating systems.
We are experts at migrating from legacy Microsoft systems to the current on-site and cloud solutions so please contact us for help if your business systems need to be brought up to date.
Published on Monday 2nd January 2017
From the 2nd of January 2017 we have taken the decision to no longer support legacy Microsoft operating systems including Windows XP and Windows 2003 Server.
Legacy Microsoft operating systems are insecure and drivers are unavailable for the current generation of hardware so we can no longer risk supporting these systems unless there is a plan for migrating to modern on-premise systems or to a private cloud hosted by Trichromic.
If Windows XP and Windows 2003 Server are still being used, your business may already have plans for migrating to secure and supportable operating systems including Windows 10 Pro and Enterprise, Windows 2012 R2 and Windows 2016.
If there isn’t a migration plan, Trichromic can help with this and much of the migration from legacy Microsoft systems to modern on-site and cloud solutions so please contact us for more information on how this can be achieved.
Published on Thursday 1st December 2016
Microsoft has announced British pound price increases for enterprise software and cloud services within the EU/EFTA region – effective January 1, 2017.
Most on-premise enterprise software licenses will increase by at least 13% and most enterprise cloud (including Office 365) will increase by at least 22%.
Trichromic will therefore be making price adjustments to some of our services on the 1st January, 2017. Please contact us for more information.
Published on Wednesday 7th December 2016
On the 7th of December 2016, the Trichromic IT support help desk started to receive calls from numerous clients reporting they were unable to access their local area networks and the Internet.
It was immediately obvious to our support team that a bad update had been released by Microsoft. A little searching revealed the update stopped devices obtaining and IP address from the DHCP (Dynamic Host Configuration Protocol) servers and that this could be resolved, for the moment, by restarting the client devices. This caused a little confusion for our clients because the default action of the Shutdown option in Windows 10 doesn’t actually shut down the computer, it hibernates the computer to achieve a reduced start up time. Our clients were then informed to force a fresh boot of the computers by selecting Restart instead of Shutdown, or by holding the shift key down when clicking Shutdown which disables the hibernation feature at that moment. After a fresh boot, most devices then obtained an IP address from the DHCP servers and were able to access the local network and Internet once more. On the 13th of December 2016, Microsoft released the KB3206632 update which resolved the problem entirely, so this has subsequently been applied for our clients that have one of our Trichromic Sapphire MANAGED support agreements.
~ Lloyd Reid
